SKA Thermal Spa

UPD at the end. A few weeks ago I booked over the phone with admin an appointment for couple hydro at 7pm and massage at 8:15. A day before my appointment I check emails and see that she booked me for 5:45 pm hydro and 8:15pm massage, which gave me an hour long break between services. I went to SKA and they were able to change it to correct time. Then the day of the appointment I woke up with fever and called them right away to cancel, same girl tells me that I’ll have to pay 100% fine for late cancellation as the have my card on file. I went on the website and I see that penalty is actually 50%. Call them back and se girl says “oh yea, sorry, it is just 50% and only from Massage price”; Which is a big difference from what she told me at the beginning. After I recovered, I tried to book it now again, call picks up the same girl. I try to book it, now my account for some reason under different name and they don’t have my card on file. This customer service makes it so hard for clients to book and come for appointments. I came there many times before, and every time the service kept getting worse and worse. Now it’s unbearable! Please book somewhere else, as this customer service will just ruin your experience. Next day manger called me and apologized, helped me book my appointment. I just came from that appointment and hot-stone massage was divine! I am happy they were able to resolve the issue in a timely manner. I will continue going for sure!

My massage therapy session was absolutely wonderful. The therapist made me feel comfortable right away and listened carefully to what I needed. The massage was relaxing, effective, and eased the tension I’d been dealing with. The atmosphere was peaceful, and the service was exceptional. I’ll definitely be coming back.

First time here and first time in Calgary! Took my friend for her birthday and it was a really lovely, regulating time for both of us to help calm and reset. Staff are very helpful and I appreciated their assistance with a change in our reservations. Facility is top tier; next time I’m in town I will head over and I cannot recommend them enough!

Highly recommend. What a great way to escape within the city! A gem! A great place for a date. I am so happy my husband and I finally got to try. The interior is so welcoming and modern. There is 1 hot and 1 cold pool. They are tiny. The hot pool fits 4 comfortably and maybe 6 max. There is an infrared sauna, steam room, and dry sauna. The lounge area is very comfortable. My husband said its a bit too dark for his liking but I didnt mind. I appreciated the emphasize of using quiet voice to create the relaxing atmosphere. The massage was amazing! One of the best massages I had in a while. It was so relaxing but also got my knots out. They warm up your robe so you after you finish your massage you feel toasty and warm. You literally do not need to bring anything other than a swimsuit which I really appreciated! I would totally go again!

Spent a girls hangout at Ska Thermal. We had a good time, but it wasn’t exactly the blissed-out spa day we were hoping for. The reception team is genuinely warm and helpful, so we started off on a high note. The amenities themselves are nice, but definitely on the cozy side. There were about ten of us in the hydrotherapy area, and it felt cramped. We kept having to adjust our pace and pick different hot treatments depending on which spaces were too full. A few frustrations stood out: the small footprint, what feels like overbooking, and lockers that don’t always cooperate. The way they book with the overcrowding really cheapens the experience. They clearly bring guests in waves, almost like scheduled shifts. So just as your “shift” of clients are leaving, another group arrives, and the already small change room becomes chaotic with broken lockers and people shuffling around. Other reviewers have noted the same thing, so it seems like an ongoing issue that the spa is aware of and has not bothered to address. My massage with Gana but the rest of the experience means I will not be back.