Wellness On Whyte

I had my facial done by Katarzyna, and I was very happy with the experience. The place is clean, cozy, and welcoming. I felt comfortable and well taken care of. Highly recommend!

I went in for an Akashic Records & Quantum Energy Healing with Chelsie and I will definitely be seeing her again! She has such a soft, welcoming energy. I purposely did not offer up information that I had been told by other spiritual people I have met with in the past to see if she picked up similar readings on me. She confirmed what I’d already been told and proceeded to inform me deeper of exactly how it attributed to me. She explained what she was seeing for me so vividly and descriptively that it gave me chills at points and tears (good tears) at another. She is such a lovely person.

Reason Four to avoid Wellness: Additionally, When clients spend tens of thousands of dollars every year on services for recovery, they shouldn’t be charged for appointments when they unexpectedly get sick, or a reminder isn’t sent. There should be room for good clients who are struggling with several unexpected emergencies or sicknesses to be able to let them know what happened, and discuss not being charged, as had previously been a long time standard of service. Wow has made me say WOW… and not in not a good way… You can be loyal to them for almost a decade, but do not expect this company to have good customer service or be loyal to long time customers. Their customers don’t matter to them. It is the principle of the matter when you get unavoidably sick… they should show you loyalty after almost a decade. No grace for good clients…. Is a recipe for disaster…. As a person who has been in business for decades, you do what you have to in business to keep good clients happy… I do expect to be treated with respect at minimum. They repeatedly care most about the money, and not the experience you get. They didn’t use to charge if the system didn’t send the text reminder, (you rely on, that you signed up for.) Now they charge you. If you got sick for a second time in a month, they didn’t use to charge you. Now they do. Since they changed the policy to store your credit info, they will not refund you if you had a legitimate illness or emergency that was unavoidable. Alarming! Especially since it was my business advice to have accounts that can store card info for convenience, I tested their new policy to see if it was fair… they showed they are not loyal to good customers, or fair! I purposely did not trust them with my card, in order to see if they would be loyal to me by not charging me for when I got sick…No, they insisted on charging me when I’d canceled 46 out of 48 hrs in advance, and then claimed they had not had a discussion with me about it being canceled for medical reasons. After 8 years of trusting someone, you expect that trust to be solid. Do not give them your card unless you want to be ripped off when you get sick. Again, as the business person who recommended that they should as a company have a way for customers to store their card info… it took them years to get my recommendation in place. When they made it mandatory to have a card on file so they can charge you… they stopped caring if you get sick more than once in a month. It’s downright mean. Reason #5 (Last but not necessarily least) to avoid Wellness: The staff will even go as far as to lie to you that it’s best to “book your appointments in person”, when they simply don’t “feel” like doing their job. Further, when you have to do their job for them, and book appointments on your account for another client, they refuse again to look up the appointment notes you wrote. They will refuse over and over again to do their jobs, even when you ask for the appointments you had to book for someone else to be separated from yours. Even ended up being sworn at while trying to deal with the mishap! There are other business where you can get the same services that do not charge you and are much more professional. My advice, don’t give them your credit card if you don’t want to be ripped off when you have a genuine illness or emergency that’s unavoidable. They don’t care if you couldn’t come because you’re severely sick… they don’t care if their system doesn’t send a reminder…. You will have to pay for it. Terrible customer service. If Katarzyna (Kasia) Gwozdz, Rene/Helen, Michaela, Lana, and Ryan are their best employees, they need to treat them as the backbone of their business, and give them raises to compensate them for being the best people they have on staff. Especially considering how the owner does not know how to properly run a business, she needs to value her best employees more.

Its been years since I have been here but this was the first time I tried sugaring. I didn't know how lucky I was to have had someone that was so experienced, knowledgeable, and exceptional at sugaring as Leslie is until I moved!! I still miss her and would recommend her to anyone ❤️!

Shannon did an amazing job of sitting down with me to discuss my shoulder injury, in detail. She took the time to asses the injury prior to the massage. Shannon took great care to assure that I was comfortable throughout the process. I left feeling not only relaxed, but void of discomfort.