Massage Heights Shepard Regional

- Be careful with this place. No customer service. - Super pushy sales!!! - No information provided when I asked about their memberships. I called another location to get this information. - They charged my credit card 1200$ for 12 massages without my knowledge. I just double checked with them if the info from other locations is valid at their location and it seems that that gives them the go ahead signal. No receipt or Email notification that they charged you. I talked to a manager to be able to remove the charges from my credit card. - I sent an email to their head quarters trying to make sure I get my money back and I did not receive an answer.

My family has been going to Massage Heights for almost a decade. Both my husband and I see Tikky, who is great, especially for chronic pain due to injuries. I especially appreciate that she offers deep tissue, active release, and cupping treatments. Aromatherapy tops each session for a re-energizing monthly ritual that keeps us healthy and refreshed. Our kids also get monthly massages, and we love being able to drop them off for an hour and pick them up relaxed. If you have extended health care that covers massages, get a membership and add a regular massage to your health rituals.

Experience with the massage therapist was good. But they charge more than the legal price. They don’t inform that the insurance will not cover 100% of it.

We tried on several occasions to cancel membership both by phone and email. Every month they continued to bill our CC. We called, they said email. We emailed, they ignored it. We have been told it has now been cancelled…. Looking forward to my monthly payment. They have succeeded in raising my stress levels. Thank you Massage Heights!

From the moment I walk in the door until I leave I feel like I am in a cocoon of calm and relaxation. My therapist Lalia is amazing!